Terms and Conditions

Effective Date: 08/08/2025
Last Updated: 30/05/2026

These Terms & Conditions apply to all bookings, consultations, treatments, payments, deposits, cancellations, rescheduling requests, patch tests, and aftercare provided by Vision by H Studio.

By booking an appointment with Vision by H Studio, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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Vision by H Studio operates from:

Vision by H Studio
104 Harley Street
London
W1G 7JD
United Kingdom

Email: admin@visionbyh.studio

Our services include microblading, ombré brows, micropigmentation, semi-permanent eyeliner, lip blush, scalp micropigmentation, consultations, touch-ups, and related beauty or aesthetic treatments.

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Our online booking system is provided by Setmore.

When booking online, clients may be redirected to or interact with Setmore’s platform to select a treatment, choose an appointment time, and pay the required booking deposit.

The price displayed for each treatment represents the total treatment price, not just the deposit.

To secure a booking, a £100 deposit is required at the time of booking. This deposit is deducted from the total treatment price.

The remaining balance is payable at the clinic on the day of your treatment.

For example, if a treatment is priced at £350, you pay a £100 deposit when booking, and the remaining £250 is payable at the clinic on the appointment day.

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Your appointment is not confirmed until the required £100 deposit has been paid and you have received booking confirmation.

It is your responsibility to ensure that all personal details, contact information, treatment selection, and appointment details are accurate at the time of booking.

We reserve the right to refuse, cancel, or reschedule appointments where necessary, including but not limited to cases involving incomplete forms, medical contraindications, late arrival, inappropriate behaviour, or failure to follow safety requirements.

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All clients must complete a consultation form before treatment.

The consultation form must be completed honestly, accurately, and in full. This includes disclosing any medical conditions, allergies, skin conditions, medication, pregnancy or breastfeeding status, previous cosmetic treatments, or any other information that may affect treatment suitability.

Failure to provide accurate information may result in cancellation of the treatment, refusal to proceed, unsatisfactory results, adverse reactions, or increased risks.

Vision by H Studio will not be responsible for issues caused by incorrect, incomplete, or withheld information provided by the client.

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Patch testing is an important safety step designed to help identify possible sensitivity or allergic reaction to products or pigments used during treatment.

Patch tests are normally sent approximately 1 week before your appointment date, provided that the consultation form has been completed in time and all required details have been supplied.

You must follow the patch test instructions carefully and notify us immediately if you experience any reaction, irritation, redness, swelling, itching, burning, discomfort, or other unusual symptoms.

A negative patch test result means that no visible reaction has occurred during the test period. However, it does not guarantee that a reaction will not occur during or after treatment.

If you experience a reaction to the patch test, your treatment will be cancelled for your safety and your £100 deposit will be refunded in full.

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If you choose to waive the patch test, you must sign a patch test waiver before treatment.

By signing a waiver, you confirm that you understand the risks of proceeding without a patch test, including the possibility of irritation, sensitivity, allergic reaction, swelling, inflammation, discomfort, or other adverse effects.

Vision by H Studio strongly recommends patch testing before treatment. If you choose to proceed without a patch test against recommendation, you do so at your own risk.

We reserve the right to refuse treatment even where a waiver has been signed if we believe it is unsafe or unsuitable to proceed.

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A £100 deposit is required to secure your appointment.

The deposit is deducted from the total treatment price and is not an additional charge.

Deposits are used to reserve your appointment time, prepare for your treatment, arrange administration, send patch test materials where applicable, and protect the business from late cancellations and no-shows.

Deposits may be retained where cancellation, rescheduling, or non-attendance causes reasonable business loss, subject to applicable consumer law.

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The full remaining balance is payable at the clinic on the day of treatment.

We may accept payment by card, bank transfer, cash, or other payment methods confirmed by us.

Treatment prices are listed on our website and/or booking system. Prices may change from time to time, but the price confirmed at the time of booking will apply to your appointment unless there has been an obvious error.

Any additional services, upgrades, corrections, or touch-ups not included in the original booking may be charged separately.

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We require at least 48 hours’ notice if you wish to cancel or reschedule your appointment.

If you cancel or reschedule with at least 48 hours’ notice, your deposit may be transferred to a new appointment date, subject to availability.

If you cancel with less than 48 hours’ notice, reschedule with less than 48 hours’ notice, or fail to attend your appointment, your £100 deposit may be retained.

Late cancellations and no-shows may also incur a charge of up to 50% of the total treatment price, where this reflects the loss suffered by the business, including reserved appointment time, preparation, administration, and inability to fill the appointment.

Any cancellation or rescheduling request must be made by contacting us directly. The request is not confirmed until acknowledged by Vision by H Studio.

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Please arrive on time for your appointment.

If you arrive late, your treatment time may be reduced, or your appointment may need to be cancelled or rescheduled.

If you arrive so late that the treatment can no longer be carried out safely or properly, this may be treated as a late cancellation and your deposit may be retained.

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Client safety is our priority.

We reserve the right to refuse, postpone, or cancel treatment if we believe it is unsafe, unsuitable, or inappropriate to proceed.

This may include, but is not limited to:

• Medical contraindications
• Allergic reactions or patch test reactions
• Skin infections, irritation, wounds, or inflammation in the treatment area
• Pregnancy or breastfeeding, depending on the treatment
• Use of certain medication
• Recent cosmetic, laser, injectable, or aesthetic treatments
• Failure to complete forms
• Failure to follow pre-treatment instructions
• Signs of illness
• Aggressive, inappropriate, abusive, or disrespectful behaviour

Where treatment is refused for safety reasons, we will explain the reason where appropriate.

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Results vary from person to person.

The final result may depend on several factors, including:

• Skin type
• Skin condition
• Age
• Lifestyle
• Metabolism
• Medication
• Sun exposure
• Skincare routine
• Immune response
• Pigment retention
• Aftercare compliance
• Previous cosmetic treatments

Vision by H Studio aims to provide high-quality, professional treatments, but we cannot guarantee identical results for every client.

Semi-permanent makeup and micropigmentation are not exact sciences. Pigment may fade, heal unevenly, change tone, or require additional sessions.

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A touch-up is usually recommended approximately 4–6 weeks after the initial treatment, depending on healing and treatment type.

Touch-ups help refine the result, improve pigment retention, correct areas where pigment has faded, and complete the treatment process.

Unless clearly stated otherwise, touch-ups are not automatically included in the initial treatment price and may be charged separately.

Annual or periodic colour boosts are recommended to maintain results, depending on skin type, lifestyle, treatment area, and pigment retention.

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You must follow all pre-treatment and aftercare instructions provided by Vision by H Studio.

Aftercare is essential for healing, pigment retention, and final results.

Failure to follow aftercare instructions may affect the outcome and may lead to fading, uneven healing, infection, irritation, poor pigment retention, or other complications.

Vision by H Studio is not responsible for poor results, complications, or additional costs caused by failure to follow aftercare instructions.

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Healing times vary between clients.

During the healing process, you may experience temporary redness, swelling, tenderness, dryness, scabbing, flaking, colour intensity changes, pigment fading, or uneven appearance.

These can be normal parts of the healing process and do not necessarily indicate a problem with the treatment.

The final healed result should only be assessed once the skin has fully healed.

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Due to the nature of beauty, aesthetic, semi-permanent makeup, and micropigmentation services, completed treatments are generally non-refundable.

Refunds will not normally be provided where:

• You change your mind after treatment
• You do not like the chosen style, colour, or shape after previously approving it
• You fail to follow aftercare instructions
• You did not disclose relevant medical information
• Your skin does not retain pigment as expected
• You require a touch-up or additional session
• Results vary due to skin type, lifestyle, or healing response

This does not affect your statutory rights.

If we cancel your appointment and no suitable alternative appointment can be agreed, you may be entitled to a refund of any deposit or payment made for services not provided.

If treatment cannot proceed due to a patch test reaction, your £100 deposit will be refunded in full.

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Before treatment begins, we may discuss and agree the treatment design, shape, colour, style, or treatment plan with you.

By proceeding with treatment, you confirm that you understand and approve the treatment plan discussed, including any agreed design, colour, shape, or expected outcome.

Once treatment has started, changes may not always be possible.

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We may take photographs or videos before, during, and after treatment for treatment records, insurance, training, monitoring, and quality purposes.

Identifiable images will only be used for marketing, social media, website content, advertising, or portfolio purposes where you have provided consent.

You may withdraw marketing image consent at any time by contacting us.

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Please take care of your personal belongings while attending your appointment.

Vision by H Studio is not responsible for loss, theft, or damage to personal items unless caused by our negligence.

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We aim to provide a professional, respectful, and safe environment for all clients and staff.

We reserve the right to refuse or terminate services where a client behaves in a way that is abusive, threatening, discriminatory, inappropriate, aggressive, or disrespectful.

In such cases, deposits or payments may be retained where permitted by law.

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We aim to keep all website, treatment, price, availability, and booking information accurate and up to date.

However, errors may occasionally occur. We reserve the right to correct errors, update information, change services, amend prices, or withdraw offers at any time.

If an obvious pricing or booking error occurs, we reserve the right to cancel or amend the booking and will contact you as soon as reasonably possible.

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Our booking system is provided by Setmore, and payment processing may be handled by third-party providers.

Your use of third-party platforms may also be subject to their own terms, conditions, and privacy policies.

Vision by H Studio is not responsible for technical issues, service interruptions, or errors caused by third-party platforms, although we will make reasonable efforts to assist where possible.

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Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Vision by H Studio will not be liable for loss, damage, reactions, complications, poor results, or additional costs caused by:

• Failure to disclose medical conditions, allergies, medication, or relevant treatment history
• Failure to follow pre-treatment or aftercare instructions
• Choosing to waive a patch test
• Providing incorrect or incomplete information
• Interference with the treated area during healing
• Using unsuitable skincare or cosmetic products after treatment
• Sun exposure, lifestyle factors, or individual healing response
• Receiving treatment elsewhere after your appointment

You agree to follow all safety, consultation, pre-treatment, and aftercare requirements carefully.

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If you are unhappy with any part of your treatment or experience, please contact us as soon as possible at:

admin@visionbyh.studio

We may ask you to provide photographs and details of your concern so that we can assess the issue properly.

You must allow us a reasonable opportunity to review and, where appropriate, offer advice or corrective options before seeking treatment elsewhere.

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We may update these Terms & Conditions from time to time.

The latest version will be available on our website. The “Last Updated” date at the top of this page will show when the terms were most recently changed.

The Terms & Conditions in force at the time of your booking will normally apply to your appointment, unless changes are required by law or for safety reasons.

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These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales.